Lyca Money

Mobile Money is an electronic mobile financial service that allows users to deposit and store e-money, send, and receive money on mobile wallets linked to their mobile SIM Card numbers. It is a convenient alternative to bank accounts and can be used on basic phones as well as smartphones.

New Lyca Mobile Customer:
Visit the nearest Lyca Mobile/Lyca Money Store with your original Identification Documents to be assisted by an Agent to acquire a new sim card with the Mobile Money Services.

Existing Customers:
For an existing Lyca Mobile customer, dial *165# to get started. You will receive a One Time PIN (OTP) through a delivered SMS and a prompt requiring an input of OTP followed by another prompt to set your 4-digit PIN.

After being onboarded and registered, the customer will dial *165# and follow the prompts. You can also use the Lyca Mobile Money App by following the prompts.

Minimum Transaction Amount – UGX 500
Maximum single transaction account – UGX 3,000,000
Maximum wallet balance per day – UGX 10,000,000
Maximum Transaction amount per day – UGX 10,000,000

The Mobile Money fees are automatically deducted with applicable tax levies where applicable. The rates are available on the Lyca Money “My Account” menu, Authorised Agent points and at www.lm-upgraded-ug2.ldsvcplatform.com

Yes, you can send money to people on any network within Uganda.

Yes. You can use mobile money services even if you have no airtime credit. Where applicable, the charges and fees are deducted from your Mobile Money wallet.

Your money is safe since every transaction requires your PIN before completion. Remember to keep your PIN a secret and change it regularly or if you think someone else has seen it.

Lyca Money services are safe even if your phone or SIM card get lost. This is on condition that your PIN is not compromised. All your transactions are protected by the system security and your PIN. You can replace your SIM card at any of our Lyca Mobile outlets by following the set regulatory guidelines on SIM replacement.

If you send money to the wrong number, immediately call Lyca Money Customer Care on 100. Once the case has been lodged in, Lyca Money will endeavor to reverse the funds back to the sender. This process takes 24 hrs. Please keep in mind that Lyca Money will not be liable if the funds have already been withdrawn by the receiving party or sent from one person to another subsequently. In any case, the funds will be less the applicable taxes either from the receiving party, or your mobile wallet.

If you forget your PIN, you can change it by using “Forgot Password” option in the USSD or Mobile App menu. You will be prompted for your Secret Word and OTP during the change process.

The bank to wallet protocol is handled when you register for the service with your bank. However, using Lyca Money, you can push money from your mobile wallet to your bank account by selecting the available banking institutions available on the Lyca Money menu.